Monday, 21 July 2014

MS CRM: System Administration

In this post, I am going to introduce some basics of System Administration in MS CRM. 

You can access Administration options from Microsoft Dynamics CRM -> Settings -> Administration. Few important options/features are defined below. 

Auto Numbering: We can specify a format of auto numbering like below. 
Business Units: We can create the organisation hierarchy by using Business Units. We can define a BU, add users, teams, child BU etc to it. If I disable a BU, no user in the BU will be able to access the application.
Security Roles: Security role is the entity where we mention which objects should be accessible and upto which access level for a user role. We assign security role to user. This is the most important security feature of MS CRM.

Teams: We can define teams of users and group them as a logical entity.
System Settings: We can define calendar settings, currency settings, format of numbers, email tracking options etc for the organisation in this section.
Field Security Profiles: We can define a security profile for users to provide access to modify certain field data. (Example: only a manager can edit quote amount)

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